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City embarks on drive to investigate and fix leaks on indigent-registered properties to prevent waste of water

20 May 2022

The City’s Water and Sanitation Directorate is launching a R3,7 million leak repairs programme which is aimed at preventing water wastage by specifically assisting 2522 registered indigent households city-wide which have been identified to have used more than 50 kilolitres of water a month.

The project starts today, 20 May 2022 and is scheduled to end on 30 June 2022.
 
‘As a caring city, the Directorate for Water and Sanitation is implementing this project to help our identified registered indigent households, which have not had a previous debt write-off, to prevent excessive use of water. Customers who receive indigent benefits are advised that contractors will make arrangements to investigate whether there are leaks on the property which could be causing the excessive use. If leaks are found, they will be fixed at no charge. Residents can’t apply for this leak-fixing benefit. A total of 2522  properties have been identified for the leak-fixing programme based on the very high volumes of water they use, which is more than fifty-thousand litres per month,’ said Mayoral Committee Member for Water and Sanitation, Councillor Zahid Badroodien. 
 
How to identify City’s contractors coming to your property?

There are four companies contracted by the City to do this work: Quetzal Trading,  Umdla Civils, Sakh’ikhaya and Zephron – they will be working as per the four main regional areas within the Cape Town. See the table below. 

Staff of the contractors will be wearing reflective jackets with their work Identification Cards, which has their company and City of Cape Town logo attached as well as branded vehicles.  They will provide residents with letters that require the resident to sign acknowledgement and consent for the identified leak repairs. A pamphlet on how to fix and find leaks will also be provided. 

For a map of Cape Town showing the four areas, see https://bit.ly/31N4aFn
Area Region Contractor
Area 1North Region Quetzal Trading
Area 2East RegionUmdla Civils
Area 3 Central Region Sakh'ikhaya
Area 4South RegionZephron


Apart from this targeted programme to assist indigent customers, all residents of Cape Town are reminded that leaks on private property (after the meter and within the boundaries of the property) must be attended to by the owner, as per the City’s Water By-law (2010, amended in 2018).  Property owners must repair or replace any part of the water installation (plumbing) which is causing a loss of water (see clauses 1-5 in section 37 on the Wastage of Water, and other clauses in sections 7,8 and 11). 
 
Useful guides on finding and fixing leaks are available here: http://www.capetown.gov.za/savewater
 
For the water By-law summary guide, see: www.capetown.gov.za/waterregulations
 
 
End


Published by:
City of Cape Town, Media Office

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